Q: What if we already have a tape backup system?

Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the remote backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and require less maintenance. The remote backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes.

Q: How long will a remote backup take?

Offices with high-speed internet connections should find this service comparable with tape drives. Dial up users will be able to do incremental backups in thirty to sixty minutes. The initial backup can take several nights to complete. We recommend backing up the most important files first and then selecting other files as the backup progresses. Or, the initial backup can be run over the weekend. An initial full can be run to an external drive that we send to you, once returned we can copy the initial full to the server.

Q: Onsite, Offsite - What's The Difference?

Basically, remote backups work like regular tape backups, with one important difference. Instead of sending backups to a tape drive or other media attached to the computer, our agent software sends encrypted data over the internet to our geographically redundant data centers. Your data is kept safely off-site in multiple multi million dollar data centers, supported by our highly skilled technicians.

This usually happens at night while your business is closed. It's completely automatic and secure. In fact, you may forget it's working.

Q: Why Are Remote Backups Considered More Beneficial?

The data is immediately stored off-site using an automated backup system. Completely eliminating the need for expensive backup equipment and media. Since the system is automated, it reduces the total cost by  eliminating the human element.

Q: How Secure Are Remote Backups?

Very. All files are encrypted using Blowfish or DES encryption which is selected by the user with their own personal encryption code which is only known by the user of the system. Blowfish encryption has never been broken by a hacker. DES is used by the Federal Banking System.

Q: What if I need a total restore, wont that take a while?

In the case of full metal restore to recover from total disaster we would either same day or over night you your data on an external USB hard drive. this way you are restoring from a local devise and not over the internet. This service is always available upon request.